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How can I track a BTC withdrawal operation?

assaflavie
Dec 01 00:00

I withdrew some BTC from my mtgox account yesterday, and the systems claims that they have been sent to the address that I gave: 1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE

However, no such transaction appears in the blockchain after a day. Why is there no transaction ID associated with the withdrawal operation? Why was my balance diminished before the funds are sent to my address?

My username is: assaflavie

The amount I withdrew is 0.20022316 BTC

Thanks, 
Assaf Lavie

 

Comments

User photo
assaflavie
  • 3 days and no response? 
    3 days delay for withdrawing bitcoins? Bitcoins? The only technology that’s actually supposed to solve instant payments? 
    Are you serious? Send me my money, please.

    Assaf

    December 03, 2013 06:26
    User photo
    Ashley 
    Support Desk
    • Request #167684 ”How can I track a BTC withdrawal…” was merged into this request. Last comment in request #167684:

      (Since you have not responded to my previous ticket at all, I am opening a new one in hopes that this one does not fall through the cracks)

      I withdrew some BTC from my mtgox account on 2013/11/29 19:42:26, and the systems claims that they have been sent to the address that I gave: 1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE

      As you can see in this picture: http://i.imgur.com/e7XH4nP.png

      However, no such transaction appears in the blockchain after a *week* now, as you can see:https://blockchain.info/address/1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE

      Why is there no transaction ID associated with the withdrawal operation? Why was my balance diminished before the funds are sent to my address?

      Please send the funds to the address I supplied without delay.

      My username is: assaflavie

      The amount I withdrew is 0.20022316 BTC

      Thanks, 
      Assaf Lavie

      December 13, 2013 09:50
      User photo
      Ashley 
      Support Desk
      • Dear Valued Customer,

        Thank you for the email. We have merged your tickets for a better follow up. Sorry for the delay in response. Due to the high volume of tickets we are unable to respond at time. Please be noted that we will now require all Bitcoin transfers to pay the standard 0.001 BTC network fee. The fee will be charged separately from your balance. Please let us know whether you have initiated the BTC withdrawal including the fees. However we will also have a check with our development team and confirm whether the fees was included.

        Best regards,

        Mt.Gox Team 
        https://www.mtgox.com

        [Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers. 
        Please visit https://mtgox.com/security]

        December 13, 2013 09:57
        User photo
        Ashley 
        Support Desk
        • Dear Valued Customer,

          Thank you for the email. The transactions between Mtgox accounts to MtGox account will not be reflected under the block chain and the deposit would be instant. We can see that the BTC has been deposited to another MtGox account. Please feel free to contact us for further assistance.

          Best regards,

          Mt.Gox Team 
          https://www.mtgox.com

          [Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers. 
          Please visit https://mtgox.com/security]

          December 13, 2013 12:32
          User photo
          assaflavie
          • I did _not_ withdraw the fund to another account. I withdrew to a bitcoin address that I provided to your system - and the system _claims_ that the funds have been sent there. They were not. If the funds have been sent to another MtGox account, somehow, then first it wasn’t by me. Second it’s not what your own system’s UI is showing. It is showing that the funds have been sent to my private bitcoin address, which is supposed to be seen in the blockchain, but it isn’t. This is the address AS IT APPEARS IN THE ACCOUNT HISTORY PAGE: 1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE

            Please figure this out and restore my balance. Enough of this nonsense about me transferring my fund to another account. I don’t even see this as an option in your user interface. The only option I see, and the only option I’ve used, is to withdraw bitcoins to my private address. You claim to have completed this transaction, but that is clearly false, as anyone with a basic understanding of bitcoin can verify. Please forward this to someone, perhaps a developer, that can actually check the account history and compare it with the blockchain.

            Also, enough with the nonsense about a withdrawal fee. I don’t care about your fee. Take it. I withdrew funds the only way possible - through your UI, and there was no option to SEPARATELY send a fee or 0.001BTC. If that’s your standard free, simply deduct it from the withdrawal. However, this seems like a nonsense issue, which doesn’t explain why your system says that bitcoin was withdrawn with it CLEARLY WASN’T.

            Listen, you have a bug somewhere. When your system says “Bitcoin withdraw to 1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE” and there is no such transaction in the blockchain after two week, then this is called a bug. Fix it. Fix my particular problem, restore my balance or simply execute the transaction that you CLAIM was already executed so that I get my fund.

            » “We can see that the BTC has been deposited to another MtGox account.” 
            Why do you see that, but your system tells me something completely different? Please forward this to a develop who can debug it.

            December 13, 2013 15:09
            User photo
            Gene 
            Support Desk
            • Dear Valued Customer,

              I am Gene and will be assisting you from now .I will check and keep you posted.We appreciate your patience.

              Best regards,

              Mt.Gox Team 
              https://www.mtgox.com

              [Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers. 
              Please visit https://mtgox.com/security]

              December 16, 2013 17:32
              User photo
              Marion 
              Support Desk
              • Dear Assaf Lavie,

                There is 0 issues or errors on our side, you sent BTC to this address “1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE” and all BTC were received by this address.

                There is no block-chain involved in Mt.Gox internal BTC transfers.

                Please, could you explain me what you did step by step and show me with a screenshot were did you get this Mt.Gox address ?

                Best regards,

                Mt.Gox Team 
                https://www.mtgox.com

                [Attention: Please protect your account using OTP to ensure that your funds are safe and secure. Failing to do so makes your information vulnerable to hackers. 
                Please visit https://mtgox.com/security]

                December 17, 2013 22:38
                User photo
                assaflavie
                • Here is the address’s history in the blockchain: https://blockchain.info/address/1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE

                  As you can see, there are NO transactions after March 2013, so there definitely isn’t anything related to my withdrawal a month ago in November 29.

                  I don’t understand why you think the following information is relevant:

                  » There is no block-chain involved in Mt.Gox internal BTC transfers.

                  I did not ask about _internal_ BTC transfers. I’m not even sure what an internal BTC address is in Mt Gox, nor do I care. What I did was a simple WITHDRAWAL of BTC from my MtGox account into my EXTERNAL BTC address, and the funds never arrived.

                  Here is (again) a screenshot from the account history page: 
                  http://i.imgur.com/xaG97oX.png

                  It shows that 0.20022316 BTC was transferred to the above BTC address. However, this NEVER happened. As you can plainly see from the blockchain info, no such transaction had occurred. The fact that no errors show up on your end is completely irrelevant.

                  I’ll put it in simple English: you say “0.20022316 BTC was sent to Bitcoin address 1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE” - right? Well, if those funds were sent then why aren’t they in the blockchain? That address is an active BitCoin address, not some “internal MtGox address” or whatever you claim it to be.

                  To avoid doubt, here are the EXACT steps I took to WITHDRAW BTC out of MtGox.

                  I went to Funding Options, Withdraw Funds, and filled out the form as you see in this screenshot: http://i.imgur.com/uCMvQPd.png

                  Is this not a withdrawal from MtGox account to an external BitCoin address? Is there any other option to withdraw bitcoins even? Because I’m not able to even find one. So I’m not sure why you’re talking about _internal_ mt gox addresses…

                  I’m not sure if there’s a simpler way to explain the situation. By now I’ve repeated myself 4-5 times. I withdrew BTC from MtGox to an address - the transaction never happened. It is a standard BTC transaction, and as such should appear in the blockchain. Clearly it does not - have you checked the blockchain before replying to this case?

                  Please answer the following questions?

                  1. Are you claiming that 1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE is not a proper Bitcoin address, as clearly shown by the blockchain?https://blockchain.info/address/1HKqKTMpBTZZ8H5zcqYEWYBaaWELrDEXeE?sort=0 
                  2. Are you claiming that this address is also by some miracle an INTERNAL MtGox address that the funds were sent to? 
                  3. If you agree that the above address is what I used as the target address, and that it is a valid, public BTC address, then why is there no transaction from November there? 
                  4. If you claim that funds were sent to this address as per my request - then please prove it. In BitCoin, as I’m sure you know, transactions are proven only by one method - by including them in the blockchain. Please show me where in the blockchain 0.200 BTC were sent to this address on November 29.

                  December 18, 2013 06:48

                  The equivalent of winning the start-up lottery

                  The sweet, horrible experience of unexpected rush of new users that newsblur has suffered now that Google Reader’s ditched by Google:

                  From http://highscalability.com/blog/2013/3/15/stuff-the-internet-says-on-scalability-for-march-15-2013.html

                  @NewsBlur's tweet feed is a great blow by blow of the crush that happened when Google Reader became a dead app walking. A signup a second…Now fetching millions of new feeds hourly…Suspended free accounts, premium accounts only….Prices increased…Redis suffered from memory corruption…Moved from one app server to 6…Dropped SES for Mail Gun…Hosting provider died…Bringing up PostgreSQL read slaves…DB server upgrades…Introduction of HAProxy…More app servers.

                  • Spinning up more servers is unfortunately not a possibility. Too many moving parts and real database sharding takes weeks to write.
                  • You would think, because it’s been 24+ hours since the Reader bombshell, that things would have settled down by now. That they have not.
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